These are the questions we hear most frequently. If you don't find an answer or you need help of any kind please mail at sales@equine-trader.com

• Q. I can't log in?
• A: In order to log in you must first be "registered" in our system. If you know your login name but have forgotten your password you can click on "forgot my password" and a new password will be automatically emailed to you.

• Q. Why do I have to register?
• A. Our ad system uses the information from your registration to complete redundant sections of any ads you place so that you don't have to type them in each time you place an ad. You can edit your personal information yourself at any time. It's also necessary to ensure that you are a valid user who is interested in selling/buying the goods. Provided the information entered is valid. Please see our Privacy Statement for details on what we do with your registration information. Rregistration for buyer ads many features to your browsing experience see why should I register.

• Q. I am trying to place an ad but my pictures won't "take" into the system.
• A." Most likely reason for this is that the pictures are too big. You can either edit them to a smaller size or you can complete your ad process without the "image(s)". Check out our articles on buying and selling horses.

• Q. I am trying to place an ad but it seems to be "stuck" on the ad information page.
• A. This usually occurs because you are leaving out some required piece of information. Look at the page carefully for some red writing next to one of the boxes of information. It will usually tell you that you forgot to fill something in.

• Q. I forgot my password/ login name.
• A. If you know your user name you can have a new password emailed to you by our system. Just visit login page click the icon "Forgot password? No problem...Click here" and put in your email address. It will be emailed to you immediately.

• Q. How do I make a changes to my ad?
• A. To make a change to your ad you must first "Log In" using your user name and password. Once you are logged in you click on 'My Account" and select "My Active Ads" you will then see all of your active ads and there will be an option to "Change", "Edit", or "Delete" your ad. If you accidentally delete your ad we cannot get it back for you. You can also mark your products SOLD in this section.

• Q. My email address doesn't show in my ad
• A. Our system is designed to protect you from Spammers who cruise the web and lift off email addresses for mailing lists of all kinds. The "default" setting for ads is for interested parties to click on the "contact the seller" link which is a system that allows them to send you a message from our system without divulging your email address. If you prefer that your email address is visible in your ad you can select that option when placing the ad or you can "edit" your ad to make it show up. If you need help with this just email us.

• Q. How do I place an ad?
• A. Our ad placement system is very easy. you just have to login and follow the pages. Start by selecting Place and ad from the navigation bar at the top of the screen. You will be prompted to register and/or login if you haven't already done so. Once you are logged in, you will be taken to "my account" page where you can click on "place new ad" button. There are various options for you to enhance you ad and make it different from other ad. Of course, there is a charge for it. But you stand a chance of selling your item sooner rather then later. We have included a page in the last after you choose your ad options, which tells you the total amount (price counter) so you can see how much you are spending if you decide to enhance your ad. At the end of the process, you will see a confirmation screen and receive an email.

• Q. I'am a buyer why should I register?
• For your convenience we have included "Ad filters" they allow you to screen new classified ads for search terms as they are entered onto the site by advertisers regardless of whether or not you are logged in. This is similar to performing a "search", but instead, the search "filter" terms you enter will be screening the site for ads that have not yet been entered. When a newly entered classified ad matches one of your search filter terms you will immediately be notified by email. The email will contain the ad's information, as well as, a direct link to view the new ad. So if there is a hot item that you and many others are looking for, you can get a jump on the rest of the site users by implementing an ad filter for that item.

• Q. How do I choose the correct classification for my item?
• A. When you begin placing your ad, you will start with the 'Choose a category' page. - Select a category for your ad to be placed in. Selecting the most appropriate category for your ad will help prospective buyers find your ad more easily. If the category you choose has subcategories, you will then be asked to select the most appropriate subcategory as well.

• Q. Your classifications do not include a section for my item.
• A. Unfortunately it is not possible to have a classification for absolutely every item - we would have thousands! However, we have tried to cover most basic eventualities.

• Q. How do I put a photo online?
• A. You will find the photo upload feature as you are progressing through the ad placement flow. Simply click on the Upload photo button and follow the simple steps.

• Q. Can I pay for my upgrade online? What if I don't have a credit or debit card?
• A. Yes, we accept payments via paypal and with credit or debit card, for purchases made online.

• Q. Is buying online secure?
• A. We accept payments via paypal or through our secure payment page. Paypal is widely used and accepted payment system used by major/many e-commerce companies. Please refer to there website www.paypal.com to read about their security measures in more detail. Our secure payment page uses Verisign

• Q. Can I purchase the upgrades online?
• A. Yes. They will be offered to you as part of the ad placement process. The cost will depend on what you choose and for how long. All current prices will be shown during the Renew / Upgrade an Ad placement process.

• Q. Can I have a receipt?
• A. A confirmation of your purchase will be sent to you via email from us and paypal as well. And don't forget you can see a record of all purchases made through your MyAccount page.

• Q. Can I cancel my upgrade and get a refund?
• A. Unfortunately, no refunds or cancellations are available with these services as, once booked, ads run for a set period time and cannot be changed once published.

• Q. Will the renewed ad be published immediately?
• A. Yes.

• Q. How do I renew my ad?
• A. Our system automatically delete the expired ads (photograph links etc) more then 15 days old. To renew an advert you've previously placed on-line, go to MyAccount in the seller navigation menu of any page, then click on My Expired ads, please browse the following list and click the "view" button. If your ad is eligible for renewal, the "ad renewal" button will appear next to the ad. Most information has been maintained by the database. However, the images and image references have been removed.

• Q. The advertiser wants me to send cash up front - what should I do?
• A. Don't do it. We recommend that buyers NEVER send cash or cheque through the post, or placing money directly into a seller's bank account, in advance or expectation of receiving goods.

• Q. How Do I contact the seller?
• A. If you like the product of any seller or have any question to ask to. please click on the link contact seller placed on the top left hand side of the advertisement.

• Q. Can I contact the seller directly?
• A. We do respect privacy of our registered members. If seller has expressed the wish to contact them directly by publishing the phone number then yes you can. However, we still suggest to contact them via contact seller box placed on the top left hand side of the advertisement, at first place.